Frequently Asked Questions (FAQs)
Find helpful answers to common questions about our accounts, deposits, loans, banking services and customer facilities. For any additional assistance, please contact your nearest branch.
How can I open a Savings Account?
You can open a Savings Account by visiting any of our branches and submitting the prescribed account opening form along with the required KYC documents.
What documents are required to open an account?
Valid KYC documents, identity and address proof, photographs and other documents as prescribed by the Bank are required for account opening.
How can I open a Fixed Deposit?
Customers can open a Fixed Deposit by visiting their nearest branch and submitting the required deposit form and applicable documents.
What types of loans are available?
The Bank offers various loan facilities including Gold Loans, Vehicle Loans, Secured Loans and other credit facilities, subject to applicable eligibility criteria and terms and conditions.
Is a Safe Locker facility available?
Safe Locker facilities are available at selected branches, subject to availability and the applicable terms and conditions of the Bank.
How can I make an NEFT or RTGS transaction?
Customers can initiate NEFT or RTGS transactions through the Bank's available banking channels by providing the required beneficiary and transaction details.
Where can I find the latest service charges?
The applicable service charges and other banking charges are published in the "Service Charges" section of this website.
Where can I check the latest interest rates?
The latest Deposit and Loan Interest Rates are available under the respective sections of this website.
How can I register a complaint or grievance?
Customers can use the "Raise Issue" facility available on the website to submit their complaint or service related issue. The required details can be provided through the online grievance facility.
Where can I find the Bank's Annual Reports?
Annual Reports and other important publications can be accessed from the Downloads section of the website.
Need More Information?
If you cannot find the information you are looking for, please visit your nearest branch or use the Raise Issue facility available on this website. Our team will be happy to assist you.